At VibyVibes, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review the following Return Policy to understand the process for returning products.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

The item is in its original condition, including all tags and packaging.

You have proof of purchase, such as a receipt or order confirmation from VibyVibes.

2. Initiating a Return

To initiate a return, please follow these steps:

Contact our customer support team at [ phone number ] to request a return authorization (RA) number.

Clearly mark the RA number on the outside of the package you are returning.

3. Timeframe for Returns

You must initiate your return within 07 (Seven) days of the purchase or delivery date, whichever is later.

4. Refunds

Upon receiving and inspecting the returned item, we will notify you about the status of your refund. Refunds will be issued to the original payment method used for the purchase.

If your return is approved, your refund will be processed, and a credit will be applied to your payment card or original method of payment within [Insert Number] business days.

5. Exchanges

We currently do not offer direct exchanges for online purchases. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

6. Return Shipping Costs

You are responsible for the cost of return shipping unless the return is a result of our error, such as shipping the wrong item or a defective product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [ phone number ]. We will provide instructions for returning the item and will replace it at no additional cost to you.

8. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

Items marked as final sale.

Personalized or custom-made items.

Gift cards.

Need help?

If you have any questions or concerns regarding our Return Policy, please contact our customer support team at 0813 034 6093 and Email Us Sales@vibyvibes.com.

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